Billing, Renewal, Cancellation, and Refund Disclosures

Effective 2026-03-17.

• Employer paid plans are subscription products that renew automatically until canceled.
• Prices, included limits, and available plan upgrades are shown in the employer billing interface before checkout.
• Billing is processed by Stripe. Card details are entered into Stripe-hosted flows, not stored directly by Walk to Work.
• Stripe-hosted checkout may also collect billing address details and, where supported, tax ID information needed for tax calculation, invoicing, or compliance.
• Unless otherwise stated in a specific offer or required by law, charges are non-refundable once the billing period starts.
• You can cancel from the self-serve billing portal when available. Cancellation generally applies to future renewal and does not retroactively reverse already-started periods.
• Taxes may apply where required. Stripe Checkout can calculate and collect tax only after Stripe Tax is enabled, your registrations are added in Stripe, and the paid product is mapped to the correct tax treatment.
• Operational setup matters: keep your billing address current, enable Stripe Tax, add the jurisdictions where you are registered, and confirm the correct product tax treatment with your tax advisor.
• You remain responsible for understanding and meeting your own tax-registration, filing, and remittance obligations.
• Support and billing contact: hello@walktowork.net.